Refund policy

Refund & Return Policy

At Avara Bags, we want you to love your new bag. If something isn't right, here is how returns, exchanges and refunds work.

Have a question about your order? Email us at support@avara-bags.com and our team will help you right away.

Return for refund

You can return items for a refund within 30 days of delivery. Once your return is received and inspected, we refund your original payment method within 2 to 10 business days.

If you changed your mind, return shipping costs are your responsibility. We do not provide prepaid return labels, and original shipping fees are non-refundable.

In some cases, we can offer you the option to keep your item and receive a partial refund instead of sending it back. Just ask our support team.

EU and UK customers: you always keep your statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day window extends that right.

Exchange or replacement

Items can be exchanged or replaced within 90 days of delivery, subject to availability.

Faulty or defective item: we replace it free of charge, with no return shipping cost to you.
Exchange by choice: possible within the same 90 days. Shipping fees may apply and are paid by the customer.

Final sale items

Mystery and surprise items are final sale and cannot be returned, exchanged or refunded, as the random design is part of the product. Gift cards are also non-refundable.

Damaged, defective, missing or incorrect items

Every order is covered by our 100% money-back guarantee for items that arrive damaged or defective.

If your order arrives damaged or defective, an item is missing or incorrect, or your package is lost in transit, email support@avara-bags.com with your order number and a photo of the issue. No return is needed. We will send a free replacement or issue a full refund.

How to return an item

Email support@avara-bags.com with your order number, the items you want to return, and photos of the items.
Wait for approval. We will send you the return address once your return is approved. Please do not ship anything before approval.
Pack the items in their original packaging, together with the Avara Bags card.
Ship the return and email us the tracking number, the carrier and the items you returned.

Without the tracking details, we cannot complete your refund.

Return conditions

Items must be unused, undamaged and in their original condition, with tags attached where applicable
Items must be returned in their original packaging
Return shipping costs are the responsibility of the customer
Original shipping fees and return shipping fees are non-refundable